Comments on: Comcast is a Four-Letter Word. (No, really.)

By: Alicia

Alicia — Mon, 31 Dec 2007 06:05:08 +0000

Insert Countrywide Home Mortgage in lieu of Comcast and it’s like we are living a surprisingly similar nightmare. Countrywide LOST two of my mortgage payments … money left the bank, they have it, they don’t know where it is. While we work this out (hours on hold, enragingly non-helpful “customer service” people, and staggering amounts of legwork for Yours Truly), I am getting alarming warning letters about the status of my mortgage.

Ahhhhhhhhhh… bleepity bleep bleep … Countrywide … A-holes. F$#King jack@$$es. And hey, look at that credit score plummet.

Shoot me. I beg of you. Someone. Push a bullet into my brain. It would be far less painful.

By: Rana

Rana — Tue, 18 Dec 2007 20:21:45 +0000

Yeesh. That sounds like the go-round I had with the Washington Post for a while. It took four or so weekends before they finally figured out that the paper I was being billed for was being delivered to the address of a total stranger on the other side of town!

On the happy side, I have learned that my beloved Macdialup.com is going to be developing DSL service!

(This is a typical interaction with them: I call them. A real person picks up (no phone tree!). I tell him my problem. He says, change this part. I do. It works! Or this: I send a message saying I need help. I include my phone number. I get a call back within 30 minutes. Or this: D’s mother is trying to get to her email using another computer, and fails. Later that day, she gets a call saying that she seemed to be having trouble with the email, and did she need help. These people are unreal. For now, it’s still dialup, and it’s Mac-based, but, I’m sticking with them.)

By: Sarah

Sarah — Tue, 18 Dec 2007 16:30:01 +0000

I must admit this story had me chuckling — but only because we’ve been through it so many times before. We’ve had our share of problems, but I guess we’re fortunate in that we have a local Comcast office here and my husband knows someone pretty high up, so we drop names when we need to. Of course, we’re still getting ghosting and weird sound drops, even after two techs were at our place a couple weeks ago and supposedly fixed the problem with the picture.

All I can say is that I’m so glad we don’t have Internet service through them, too. I could survive if my TV went out, but take my computer away and I will not be a happy camper.

My theory about the whole customer [dis]service web is that they just figure you’ll get so frustrated with it you’ll give up and they won’ t actually have to do anything.

By: Jill

Jill — Mon, 17 Dec 2007 20:34:57 +0000

Lianne, you haven’t figured out by now that I can at least attempt to create an entertaining story out of anything?

And at least the Canadian woman attempted to be helpful. Not so for our local guys and gals. Score 1 for Canada.

By: Lianne

Lianne — Mon, 17 Dec 2007 20:05:32 +0000

At least you got a funny story out of it and entertained me.

Two thoughts came to mind as I was reading:

1) Blame Canada.

2) Canada is the new India?

By: breadchick

breadchick — Mon, 17 Dec 2007 18:30:39 +0000

Yup, I love Comcast… They were a joy to deal with on Boston as well. Not that Cablevision is any better. And I just pound the crap out of the “0″ button all the time until I get a human being.

I noticed that I can now only talk to a human being at Bank of America (who for some reason now outsources their telco center to India…hum…Bank of India?) by reporting my credit card stolen. Then I get to talk to a person who can help me! Or not…

Outside. My vote is for Outside.